22bets Privacy Policy

22bets (https://22bets.biz) is an internationally licensed online betting and gaming platform. This Privacy Policy applies to all users worldwide, including those in Bangladesh.

This privacy policy clearly outlines what data we collect, why we collect it, how we use it, and what measures we take to keep your information secure.

By using the 22bets website or mobile app, you are considered to have accepted this privacy policy. If you have any objections, please discontinue use of the platform.

Who Does This Policy Apply To?

• All users registered on 22bets.
• Anyone who browses our website, even without registering.
• Those who download and use our mobile app.
• Those who contact our customer support.

22bets only collects data that is strictly necessary. We do not gather excessive or unnecessary information. Three categories of data are described below.

1. Information You Provide Directly

• Identity Information: Full name, date of birth, gender.
• Contact Information: Email address, mobile number, and residential address.
• Identity Verification Documents: Copy of National ID (NID), passport, or driving license.
• Financial Information: Mobile banking number (Mobile Pay, Nagad, Rocket) or bank account details.

2. Automatically Collected Information

• Device Information: IP address, browser type, operating system.
• Usage Information: Pages visited, time spent, and bets placed.
• Location Information: Approximate location (city-level only, not your exact address).
• Cookies Data: Session and preference data.

3. Information Received from Third Parties

• Information verified through identity verification service providers.
• Transaction confirmation details via payment processors.
• Security-related information processed through fraud prevention services.

22bets uses your information only for lawful and necessary purposes. We never sell your data.

Primary Purpose of Use

• Account Management: Ensuring secure registration, login, and account safety.
• Identity Verification: Completing the KYC process to comply with international regulations.
• Transaction Processing: Processing deposits and withdrawals and maintaining records.
• Betting Services: Accepting bets, determining outcomes, and processing winnings.
• Customer Support: Responding to your complaints and inquiries.
• Security: Prevention of fraud, money laundering, and illegal activities.
• Legal Obligations: Meeting the requirements of regulatory authorities.
• Service Improvement: Analyzed to improve your overall experience.

Marketing Use

We will not use your information for marketing purposes without your consent. During registration, you can choose whether to receive promotional emails or SMS. You can update this preference at any time from your account settings.

22bets may share your information with trusted third parties under limited circumstances and for specific purposes only.

When Information Is Shared

• Payment Processors: To process transactions via Mobile Pay, Nagad, Rocket, or your bank.
• Identity Verification Services: With specialist agencies engaged to verify KYC documents.
• Fraud Prevention: To ensure security in conjunction with our anti-fraud systems.
• Legal Authorities: In response to a court order or a lawful government request.
• Business Succession: In the event of a company merger or acquisition.

What We Don't Do

• We do not sell your information to third-party advertisers.
• We do not share your information with social media platforms.
• We do not share your data with marketing partners without your consent.
• We do not share your data with any unnecessary or unauthorized parties.

22bets uses cookies to enhance your browsing experience. Cookies are small text files stored in your browser.

Types of Cookies

• Essential Cookies: Required for login sessions and security. These cannot be disabled.
• Functional Cookies: Remembers your language preference and user settings.
• Analytical Cookies: Helps us understand which pages receive the most visits.
• Performance Cookies: Monitors site speed and performance.

Cookie Controls

You can delete or disable cookies at any time through your browser settings. However, disabling essential cookies may affect the proper functioning of 22bets.

We do not use third-party tracking pixels or cross-site tracking, keeping your privacy fully intact.

22bets uses industry-leading security technology to protect your data. Our security measures are regularly tested against international standards.

Technical Security

• SSL/TLS Encryption: All data transfers are secured with 256-bit SSL encryption.
• AES-256 Encryption: All sensitive data stored is kept in an encrypted state.
• Two-Factor Authentication (2FA): An extra layer of security for your account.
• Firewall & DDoS Protection: Active measures to prevent cyber attacks.
• Regular Security Audits: Regular penetration testing conducted by third parties.

Administrative Safeguards

• Only authorized personnel are permitted to access user data.
• All staff are bound by confidentiality agreements.
• Data access logs are reviewed on a regular basis.
• In the event of a data breach, users will be notified within 72 hours.

22bets does not retain your data longer than necessary. Once legal obligations have been met, we securely delete it.

After the retention period, data is permanently deleted or anonymized so that you can no longer be identified.

As a 22bets user, you have full rights over your own data. Your key rights are outlined below.

To exercise these rights support@22bets.bizSend us an email. We will respond within 30 days.

22bets strictly prohibits registration and use by anyone under the age of 18. We do not knowingly collect any data from minors.

• Age verification is mandatory at the time of registration.
• Additional proof of age may be requested in cases where there is reasonable doubt.
• If a user is found to be under 18, their account is immediately closed and all associated data is deleted.
• If Parents Have Concerns support@22bets.bizto let us know.

For any privacy-related questions, requests, or complaints, please contact our Data Privacy Team.

• Email: support@22bets.biz
• Response Time: Within 72 hours on business days.
• Complaint Resolution: Complex matters resolved within a maximum of 30 days.

If this Privacy Policy changes, we will notify you by email or via a notice on the website. For significant changes, you will be informed at least 30 days before they take effect.